Kabarak University is committed to providing high quality services that comply with international best practices and in line with ISO 9001:2015 standards in a timely, efficient and effective manner.
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SERVICE |
REQUIREMENT |
OBLIGATION |
FEE IN KSH |
TIMELINE |
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1. |
Enquiries |
Specify enquiry |
Customers will be attended to promptly |
Free |
1-5 minutes |
|
Phone calls will be answered |
Maximum 2 rings |
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2. |
Response to Correspondences |
Receipt of correspondence |
All emails will be acknowledged |
Free |
Within 24 hours |
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All Social media messages will be acknowledged (Facebook, Twitter, Instagram) |
Within 24 hours |
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3. |
Response to complaints |
Receipt of complaint |
All complaints shall be responded to |
Free |
Within 24 hours |
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4. |
Admissions processing |
Complete & Submit Application form |
Processing of application forms completed Diploma Undergraduate Post Graduate |
500 1000 1500 |
Within 7 days |
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Follow up on incomplete applications |
Free |
Within 7 days |
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The office of the Academic Registrar shall that the response letters are dispatched to prospective students and communication made to them |
Free |
Within 7 days |
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5. |
Training – Certificate, Diploma, Degree Courses |
Minimum requirements as per University Admission Criteria |
Shall be offered to only qualified candidates |
As per fee structure |
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Certificate |
3 Semesters |
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Diploma |
5 Semesters or as per programme |
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Degree |
8 Semesters except for medical courses from 2 ½ years-5 years |
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Postgraduate Diploma |
2 Semesters |
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Masters |
4 Semesters |
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PhD |
3 Calendar Years |
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6. |
Student Handbook Access |
Access students intranet |
Students Handbook |
Free |
First week of registration |
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7. |
Identity Cards Issuance |
Fee payment |
All students shall be issued with identity cards |
500 |
Two weeks after admission |
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8. |
Course Registration |
Logging in to the portal |
All students shall be required to register on the portal for the courses they intend to take every semester |
Free |
1st Week of every Semester |
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9. |
Lectures |
Payment of fees |
All lectures shall be conducted fully and on time as |
Free |
As per the teaching |
|
per timetable |
timetable |
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10. |
Commencement of lectures |
Registration |
Timely start of teaching |
Upon registration |
The first week of the semester |
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11. |
Issuance of exam cards |
Course registration, fee payment and class attendance |
All students who meet the laid down exam regulations shall be examined |
Free |
One week before start of exams |
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12. |
Release of examination results |
Log in to the student portal |
Results shall be released to all students |
Free |
1 day after Senate approval |
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13. |
Issuance of transcripts |
Upon request |
Provisional transcripts shall be issued by the University to continuing students |
Free |
Upon demand or a day after Senate releases results |
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Alumni shall be issued with academic transcripts |
Duly completed clearance form |
30 days after graduation |
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14. |
Issuance of Academic Certificates |
Upon graduation |
Graduates shall be issued with their Academic certificates after graduation |
Duly completed clearance form |
30 days after graduation |
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15. |
Masters & Doctoral Supervision |
Submission of work to the supervisors |
Postgraduate Supervisors for Masters or Doctoral degrees shall be required to give progress reports of all their students |
Free |
2 weeks after receiving student’s work |
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16. |
Graduation ceremony |
Completion of the course |
Graduation ceremonies shall be held as per academic calendar |
As per Fee Structure |
As per University calendar |
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17. |
Library services |
Upon request or visit to the library |
The Library shall be open for the convenience of both staff and students |
Free |
8AM-10PM Weekdays 8AM-4PM Saturdays The Library remains closed during chapel days on Wednesday and Sundays |
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18. |
Room allocation |
When available |
Students will be allocated hostel facilities within the University on first come first served basis unless under special circumstances |
As per Kabu Enterprises accommodati on requirements |
Upon payment |
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19. |
Clearance |
Completed clearance form |
Clearance of both Staff and Students |
Free |
Maximum of 7 days |
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20. |
Procurement process |
Upon request by the user department |
Procurement of goods and services shall be done as per the Procurement regulations in the University |
Free |
1-14 days |
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21. |
ICT support services |
Upon request |
ICT services shall be provided to both students and staff |
Free |
1-7 days |
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22. |
Finance services |
Upon request by the client |
The finance department shall operate as per the Finance procedures and regulations and ensure adherence to budgetary provisions and process approved payments |
Free |
As per finance procedures |
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23. |
Internal audit services |
Internal Audit Programme. Upon request |
Audits shall be carried out in the University |
Free |
As per the audit programme |
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24. |
Health care services |
Medical card |
The University health centre shall remain open to provide services to all staff and students |
Specified fees |
Immediate |
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25. |
Transport services |
Upon request as per transport policy |
Transport shall be provided on time as per approved requests |
Free |
Maximum 1 day |
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26. |
Chapel services |
Applies to all students and staff |
All staff and students are expected to attend chapel on Wednesday - Main Campus |
Free |
1 hour |
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All staff and students are expected to attend chapel on Thursday – Nakuru Town Campus |
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For any questions, compliments/complaints concerning the quality of services offered at Kabarak University please contact;
The Vice-Chancellor
Kabarak University
P.O Box 20157 Private Bag
Tel: 020 2114658 / 0729223370
Fax: 051 343 012
Email: vc@kabarak.ac.ke Copy to: info@kabarak.ac.ke
